Complaints
Draft, pending legal review. This page explains how we intend to work. It has not yet been reviewed by a lawyer and may change before Tendawell is formally registered.
If someone is in danger or needs urgent medical help, call 112 now. Don't wait for us.
We want to hear when something isn't right, whether it's about Tendawell, a partner provider, or a listing.
How to complain
Email carelinkngr@gmail.com with "Complaint" in the subject. Please tell us:
- Your name and the best way to reach you
- Who or what the complaint is about (Tendawell, a provider, a listing)
- What happened, and when
- What you'd like us to do
What happens next
- We aim to acknowledge your complaint within 2 working days.
- We look into it, which may include speaking to you and to the provider.
- We aim to give you a full reply within 14 days, or tell you why we need longer.
- If it involves a partner, we may suspend or remove their Tendawell Partner badge.
Complaints about a provider's care
Tendawell can help, but we are not a regulator. Depending on the issue, you may also want to contact:
- The provider directly, using their own complaints process.
- The state health regulator where the provider is based (for example, the Health Facility Monitoring and Accreditation Agency (HEFAMAA) in Lagos for health facilities).
- The Nursing and Midwifery Council of Nigeria, about a nurse's professional conduct.
- The Federal Competition and Consumer Protection Commission (FCCPC), about unfair charges or consumer issues.
- The Nigeria Data Protection Commission (NDPC), about misuse of personal data.
- The police, if you believe a crime has happened.