Terms of use
Draft, pending legal review. This page explains how we intend to work. It has not yet been reviewed by a lawyer and may change before Tendawell is formally registered.
About these terms
These terms apply when you use the Tendawell website or ask us for help. By using the site you agree to them.
What Tendawell does
We provide information about care providers in Nigeria and, where we can, introduce families to suitable providers. We are not a care provider, an employer of carers, a regulator or an emergency service.
Directory information
Most listings are compiled from public information and have not been checked by us. We try to keep them accurate but cannot guarantee that they are complete, current or correct. A listing is not an endorsement or proof of registration. Only providers marked as Tendawell partners have agreed terms with us.
Your agreement is with the provider
If you arrange care, your contract is directly with the care provider. You agree the services, price and terms with them and pay them directly. Please check credentials and get terms in writing before care starts.
Fees
Using the directory and getting advice from Tendawell is free. If we match you with a provider and care with that provider actually starts, you agree to pay Tendawell a one-off matching fee of ₦20,000. No fee is payable if we don't find a match or if care doesn't start. We will send you payment details once care has started. If care ends within the first 7 days, we refund the ₦20,000 in full. This fee is separate from the cost of care, which you agree and pay directly with the provider. Partner providers pay Tendawell a referral fee under a separate agreement. Carers and nurses are never charged to register for jobs.
Using the site fairly
Please don't misuse the site, send false information, scrape it in bulk, or try to interfere with how it works. If you submit a review in future, it must be your own honest, first-hand experience and follow our review principles.
Our responsibility
We take care in what we do, but we are not responsible for the care, conduct or charges of providers you arrange directly. Nothing in these terms limits rights you have under Nigerian law, including the Federal Competition and Consumer Protection Act 2018, that cannot be limited.
Law
These terms are governed by the laws of the Federal Republic of Nigeria.
Contact
Questions about these terms: carelinkngr@gmail.com. See also our privacy policy and complaints process.